Terms of
Service.

1. Acceptance of Terms

By accessing or using the EndLock Vault platform, website or services (“Service”), you (“Client”, “you”, “your”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy and our Billing Policy, all of which are incorporated herein by reference. If you do not agree with any of these terms, you must not use the Service.

The Service is provided by EndLock LLC, a limited liability company registered in the State of Wyoming, United States, trading as EndLock Vault (“Company”, “we”, “us”).

These Terms constitute the entire agreement between you and EndLock LLC with respect to the Service and supersede all prior agreements, representations or understandings.

2. Nature of the Service — Backup Supplementation

Important: EndLock Vault is a supplementary backup and data protection service. It is not intended to be your sole or primary means of data storage, business continuity or disaster recovery. You are solely responsible for maintaining your own primary data management strategy, including but not limited to local backups, redundant systems and business continuity planning.

We strongly recommend that you maintain independent copies of all critical data outside of EndLock Vault. The Service is designed to complement, not replace, a comprehensive data protection strategy.

3. Encryption and Your Vault Key

Your data is encrypted on your own device using AES-256 before it is transmitted to your vault. The encryption key used for this is referred to as your Vault Key.

Your Vault Key is held within your EndLock Vault account and can be viewed and changed at any time from your client portal. Changing your Vault Key does not affect your existing backups, which remain fully restorable.

This means a forgotten password does not result in the loss of your data. It also means that the security of your EndLock Vault account, and of the email address associated with it, is the effective security boundary for your backups. Anyone able to access your account — including by resetting your password through your email address — can view your Vault Key and restore your data.

4. No Guarantee of Successful Recovery

While EndLock Vault employs industry-standard immutable object lock storage, AES-256 encryption and redundant infrastructure, we do not guarantee that data stored in the Service will always be recoverable. Data recovery may be affected by, but is not limited to:

1. Data corruption occurring on your device prior to backup
2. Incomplete or failed backup jobs resulting from network interruptions, device issues or software errors
3. Data not yet backed up at the time of an incident
4. Force majeure events including natural disasters, acts of war, government action, infrastructure failures beyond our reasonable control, or actions by third-party service providers
5. Account suspension or termination resulting from non-payment
6. User error including deletion of a backup beyond its retention window
7. Data excluded from backup due to exclusions configured by the Client, whether intentionally or inadvertently
8. Unauthorised access to your account resulting in deletion or alteration of your backup configuration

You acknowledge that no backup system provides an absolute guarantee of data recovery and that you use the Service at your own risk. You are solely responsible for verifying that your backups are completing successfully and that your data is recoverable by periodically performing test restores.

5. Client Responsibility for Backup Configuration

The Client is solely responsible for configuring their backup job, including the selection of files, folders and any exclusions. EndLock Vault shall not be liable for any data loss arising from files or folders excluded from backup by the Client, whether intentionally or inadvertently. EndLock Vault recommends that Clients regularly verify their backup configuration and test restore operations to ensure all critical data is being protected.

Where a plan covers more than one device, all devices on that plan share a single vault and a single Vault Key. Any device signed in to the account may restore data backed up by any other device on the same plan. Clients requiring separation between users or devices should purchase separate plans.

6. Restores and Fair Use

Restoring your data is included in your plan. We do not charge egress, bandwidth or download fees.

This is subject to fair use. As a guideline, restoring up to the full size of your vault within a calendar month is well within normal use. Sustained restore volumes significantly above that may require a change of plan or incur additional charges, and we will notify you before any charge applies.

7. Storage Limits and Retention

Each plan includes a defined storage allocation. If your vault reaches its storage limit, further backups to that vault will not complete until space becomes available or you upgrade to a larger plan.

Backups are written with object lock immutability for a fixed retention period. During that period, data cannot be deleted or modified — by you, by us, or by any third party. This is the mechanism that protects your backups from ransomware. It also means that storage space occupied by a backup is not released until its retention period expires.

8. Limitation of Liability

To the maximum extent permitted by applicable law, EndLock Vault, its directors, officers, employees, agents, partners and licensors shall not be liable for any loss or damage of any kind, including but not limited to:

1. Loss of data, revenue, profits, goodwill or business opportunity
2. Business interruption or downtime
3. The cost of procuring substitute services
4. Any indirect, incidental, special, consequential or punitive damages
5. Any damages arising from your failure to maintain independent backups
6. Any damages arising from unauthorised access to your account or email account
7. Any damages arising from force majeure events
8. Any damages arising from data excluded from backup by the Client

This limitation applies regardless of whether EndLock Vault has been advised of the possibility of such damages, and regardless of the legal theory under which such damages are claimed, whether in contract, tort, negligence, strict liability or otherwise.

Maximum Aggregate Liability: In no event shall EndLock Vault’s total aggregate liability to you for all claims arising under or related to these Terms exceed the total amount paid by you to EndLock Vault in the three (3) calendar months immediately preceding the event giving rise to the claim. This cap applies to all forms of liability combined.

9. Indemnification

You agree to indemnify, defend and hold harmless EndLock Vault and its directors, officers, employees and agents from and against any and all claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising from or related to:

1. Your use of the Service in violation of these Terms
2. Any data you store in the Service that infringes the rights of a third party
3. Your failure to maintain the security of your account credentials or associated email account
4. Any claim by a third party arising from your use or misuse of the Service

10. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to store data that:

1. Is illegal, infringing or promotes unlawful activities under any applicable jurisdiction
2. Contains viruses, malware, ransomware or any code intended to damage or disrupt systems
3. Violates the intellectual property, privacy or other rights of any third party
4. Constitutes prohibited or regulated content under the laws of your jurisdiction or ours

We reserve the right to immediately suspend or terminate any account that we reasonably believe is in violation of these terms, without prior notice and without liability.

11. Subscription, Billing and Data Retention

Subscriptions are billed on a recurring monthly basis in your selected currency. You may upgrade or downgrade your plan at any time through the client portal. Full details of our billing practices, grace periods and data retention following non-payment are set out in our Billing Policy, which forms part of these Terms.

Following account termination or expiry, your vault data will be permanently and irreversibly deleted after the grace period described in the Billing Policy. You are solely responsible for exporting or restoring any data you wish to retain before termination takes effect.

12. Service Availability

We strive to maintain high availability of the Service but provide it on an “as-is” and “as-available” basis. We do not guarantee uninterrupted, error-free or completely secure operation of the Service. Scheduled maintenance will be communicated in advance where possible and conducted during off-peak hours. Unplanned outages may occur without notice.

Enterprise clients with a dedicated SLA will be subject to the availability commitments set out in their individual service level agreement, which supplements but does not replace these Terms.

13. Modifications to the Service and Terms

We reserve the right to modify, suspend or discontinue any aspect of the Service at any time with reasonable notice. We will provide at least 30 days’ notice of material changes to the Service that significantly affect your use.

We may update these Terms from time to time. Material changes will be communicated by email and by updating the “Last Updated” date above. Your continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.

Changes to pricing. We may update our prices from time to time. If your plan price changes, we will notify you via email before the new rate takes effect. The update will apply to your next billing cycle following the notice. If you do not wish to continue at the new price, you can cancel your subscription at any time before the change takes effect.

14. Dispute Resolution

We would rather resolve a problem directly than argue about it. The following steps are a condition of bringing any claim, and neither party may commence legal proceedings until they have been completed.

1. Written notice. The party raising the dispute must first notify the other in writing, setting out the nature of the dispute, the outcome sought, and the facts relied on. Notice to us should be sent to [email protected].
2. Good-faith negotiation. Both parties will attempt in good faith to resolve the dispute directly within thirty (30) days of that notice. Each party will make available a representative with authority to settle.
3. Mediation. If negotiation does not resolve the dispute, it must be referred to mediation before a single mediator agreed between the parties, or failing agreement, appointed by a recognised mediation body. Mediation may be conducted remotely. Each party bears its own costs, and the mediator’s fees are shared equally.
4. Proceedings. Only if mediation has concluded without resolution, or sixty (60) days have passed since the referral to mediation, may either party commence legal proceedings.

Nothing in this clause prevents either party from seeking urgent injunctive relief, or prevents us from pursuing unpaid fees, without first completing these steps.

15. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Subject to clause 14, the parties submit to the exclusive jurisdiction of the courts of the State of Wyoming.

Nothing in these Terms limits any right you may have under mandatory consumer protection laws of your country of residence that cannot be excluded by agreement.

16. Contact

For any questions regarding these Terms, please contact us at:
Email: [email protected]
Entity: EndLock LLC, trading as EndLock Vault
Registered office: Sheridan, Wyoming 82801, United States