Support
& Resources.
Get help with setup, backup configuration, restores and account management — most tasks can be completed directly from your self-service portal.
Getting Started
New to EndLock Vault? Learn how to choose your plan, install the agent and start your first vault sync — from signup to protected in under 5 minutes.
Setup Guides →Restore & Recovery
Need to restore your files? Use the backup agent on any device on your plan, or sign in to the web portal from any browser — no installation required.
Client Portal →Billing & Account
Manage your subscription, upgrade your plan, add devices or update billing details through your client portal — available any time without contacting support.
Client Portal →
Self-Service First
Most tasks can be completed instantly within your client portal. You do not need to wait for a support agent to manage your protection.
- Download and install the EndLock Vault agent
- Add or remove protected devices
- See your storage usage and backup history
- Restore your files from the agent or web portal
- Upgrade your plan or add a geo-redundant vault
- View invoices and manage payment methods
Priority Email Support — All Plans
Priority email support is included in every EndLock Vault plan. Enterprise clients receive a dedicated solutions architect and a custom SLA.
Priority Email
Next business day
Priority Email
Next business day
Dedicated Architect
Custom SLA
Need Human Assistance?
If you cannot find what you need in the self-service portal our support team is here to help. Email us and we will respond within one business day.
Email Support
Technical & Account Queries
[email protected]Response within one business day · All plans
Get Protected
Ready to Deploy
Your Vault?
Choose your plan, select your region and be protected in minutes. No hardware. No licensing. Just an internet connection.